Our goal is to ensure that you always select the right product for your needs. However, you may occasionally receive a product that doesn’t work for you. If you need to return an item, please review our Return Policy below and submit an online Return Authorization Request. Most items may be returned within 30 days of receipt for a full refund. They must be returned at the customer’s expense in their original packaging and meet the following conditions:
- Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage
- Product must be returned in its original packaging
- A Return Authorization must be requested from Scooter.com within 30 days of delivery of the product
- Once an RA has been received, products must be returned within 14 days
Unless Scooter.com made an error, return freight is the customer’s responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage. Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, Scooter.com reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, Scooter.com may apply a re-delivery fee in accordance with the freight carrier’s policies.